June 2, 2019

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MORE INFO

© GIDDY & CO. 2017

FAQ

WHERE ARE YOUR ITEMS MADE?

 

 

All of our art is painted and printed in the UK using the highest quality products.

 


WHAT ARE YOUR DELIVERY CHARGES?


Posters, Art Prints and Original Art will be charged according to weight and size and is calculated at checkout.

 


HOW LONG WILL IT TAKE TO RECEIVE MY ART?


Posters and Art Prints
All Giddy Art is printed to order, so will be dispatched within 3-5 working days and posted via Royal Mail. Overseas orders may take longer than 3-5 days, a tracking code will be issued.

 

Original Paintings
All Original Art is shipped directly from our studio in the UK to you via courier within 3-5 working days. We ensure all Original Art is packaged to the highest standards and protected while in transit.


 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?


For online transactions, we accept payment through Paypal and all major credit cards. Please note you do not need to have a Paypal account to use Paypal. For trade orders or bespoke items, we accept bank transfer. Payment is required before an order will be processed.



DO YOU OFFER RETURNS?


Prints and Posters are made to order so we do not refund due to change of mind. Once you place and pay for an order, no amendments or cancellations can be made.

 

We offer a 10 day no hassle refund on any Original Art purchased through Giddy Art website.
 

We will happily replace your purchase if it does not arrive in the promised condition. We require you to contact us immediately at hello@giddyart.co.uk and email us a photo of the damaged artwork within 24 hours of receipt of your goods, we will then arrange your refund or replacement. No refund or replacements of damaged artworks will be offered if you fail to report damages within 24 hours of receiving your goods.

If you are returning an item to us, it must be returned in its original packaging and arrive undamaged for a refund to be processed. Refunds are generally processed 24 hours after we receive the returned item.

 

DO YOU OFFER PRINTS ON CANVAS?


Please contact us at hello@giddyart.co.uk with the sizing specifications and we will arrange a quotation for you.

 

 

CAN YOU PRINT TO A SPECIFIC SIZE, NOT LISTED ON THE WEBSITE?

 

We can print most Prints and Posters to any size. Please contact us at hello@giddyart.co.uk with your size specifications.

 

CAN GIDDY ART FRAME MY PRINT FOR ME?

 

We can frame your print for you. Please contact us at hello@giddyart.co.uk with your frame specifications or assistance.


DO YOU OFFER COMMISSIONS?


Yes, we welcome enquiries for commissions. Please email us at hello@giddyart.co.uk with details about your project and requirements.

 


DO YOU OFFER WHOLESALE PRICING FOR TRADE CUSTOMERS?


Yes, we welcome trade enquiries. Please email us at hello@giddyart.co.uk for further details and pricing.

FAQ